Customer Care
Returns & Refunds
Last updated: August 2026.
This policy applies to purchases made directly from Taylor’s Things. Products purchased from another retailer through a Curated Find are covered by that retailer’s policies.
Start with the product you purchased
Return eligibility can differ by product type, condition and any product-specific terms shown before purchase. Contact us with your order number before sending anything back so we can review the request and provide the correct next step.
Personal-care and consumable products
For hygiene and safety reasons, opened or used personal-care and consumable products are generally not eligible for ordinary change-of-mind returns. If an item arrives damaged, defective or materially different from what you ordered, contact us so the issue can be reviewed.
One-of-one handmade goods
Handmade and one-of-one items are sold as the individual pieces shown and described. Please review measurements, photographs and product details carefully before ordering. If the item arrives damaged or materially incorrect, contact us promptly.
Software and digital products
Digital products may have product-specific license and support terms. Because downloadable products can be delivered immediately, ordinary change-of-mind returns may be limited once access has been provided. If a purchased digital product cannot be delivered or materially does not match its description, contact us so the issue can be reviewed.
Damaged or incorrect items
If a direct Taylor’s Things order is damaged in transit, defective on arrival or materially incorrect, contact us promptly with the order number and relevant details or photos. Please keep packaging that may be needed for a carrier-damage claim until the issue has been reviewed.
Refunds
When a refund is approved, it is returned through the payment method available for the original transaction. Your bank or payment provider may need additional time to post the completed refund.
External purchases
For Curated Finds purchased from another retailer, that retailer is responsible for returns, refunds, warranty and dispute handling. Taylor’s Things cannot refund money paid directly to another seller.